Care, Coordination, Compassion
Transfer A Client
From Here to Care
Making the Switch to Providence Healthcare of Georgia
At Providence Healthcare of Georgia (PHG), we understand that choosing a new home healthcare provider is an important decision. Whether you are seeking more personalized care, better communication, or a provider that truly understands your loved one’s unique needs, we are here to help make the transition simple, seamless, and stress-free.
By law, families have the right to change providers at any time. Our team is committed to guiding you every step of the way, ensuring there is no disruption in care so your loved one continues to receive the highest level of support, comfort, and specialized medical attention.
Why Families Choose PHG?
We go beyond just providing home healthcare services—we partner with families to ensure that every client receives exceptional, compassionate, and consistent care. Our core pillars define our commitment to every family we serve:
Compassionate Care: We lead with empathy and understanding, ensuring every interaction—whether over the phone, during a visit, or through ongoing support—prioritizes the well-being and dignity of your loved one. Our team of caregivers is dedicated to making a meaningful impact in your family’s life.
Exceptional Communication: We believe in transparent, timely, and responsive communication. From answering your questions to keeping you informed about every aspect of your care plan, we listen, we respond, and we prioritize your needs. You will always have direct access to our team, ensuring you never feel alone in the process.
Empowering Families: Caring for a medically complex loved one is a journey, and we are here to empower you with the knowledge, resources, and support needed to make informed decisions. Our team provides education, guidance, and personalized care plans so you feel confident in the care your loved one receives.
How to Transfer
How to Transfer to Providence Healthcare of Georgia
Step 01
Contact Us
Call PHG and speak with our client Intake Team, who will walk you through the entire transfer process and answer any questions you may have.
Step 02
Care Assessment & Documentation
Our team will:
- Meet with your family to understand your loved one’s medical needs.
- Conduct a comprehensive care assessment to ensure a personalized care plan.
- Gather and complete all required documentation to facilitate the transfer.
Step 03
Submitting the Transfer Request
Once all necessary paperwork is completed, we will submit the transfer request to Medicaid or your insurance provider on your behalf, making the process as seamless as possible.
Step 04
Coordinating with Your Current Provider
We handle the transition by notifying your current provider so that you don’t have to. Our team will ensure that all necessary information is transferred correctly and efficiently.
Step 05
Scheduling & Starting Care
Once your transfer is officially approved, our scheduling team will coordinate with you to match your loved one with a qualified caregiver. We ensure that your caregiver is fully trained and prepared before their first visit.
Need Help? Let PHG Guide You Through the Process!
FAQ's
Client Transfer FAQs
How long does a Client transfer take?
Every Medicaid program and insurance provider is different, but most transfers are completed within 30 days. In many cases, services with PHG can begin on the first day of the following month after your request.
If you have questions or need updates throughout the process, our team is available to assist you every step of the way.
Can a client transfer be denied?
No. By law, a client transfer cannot be denied. Medicaid clients sign a Freedom of Choice form, which states that they are not under contract and have the right to switch providers at any time, for any reason.
We will ensure that your transfer is processed smoothly and efficiently, respecting your right to choose the best care for your loved one.
What happens after my transfer is approved?
Once your transfer is processed, Providence Healthcare of Georgia will receive an electronic authorization to begin care.
During this time:
- Our scheduling team will coordinate caregiver placement.
- Our nurses will be fully trained and prepared to care for your loved one before they arrive.
- Your Clinical Supervisor will be available for any questions regarding medical care and ongoing support.
We believe in personalized care planning to ensure the best experience for every family.
When does care officially begin?
- Services may start immediately or on the first day of the next month, depending on your insurance or waiver program.
- Your caregiver(s) will arrive according to your pre-determined schedule and provide consistent, high-quality care.
- Your Clinical Supervisor will continue to monitor care and adjust the plan as needed.
At Providence Healthcare of Georgia, our focus is not just on medical support—we strive to bring peace of mind to every family we serve.
FAQ's
When Should You Consider a Client Transfer?
A client transfer may be the right choice if:
- Your current provider is not meeting your expectations or medical needs.
- Your loved one requires specialized care that another provider cannot offer.
- You need a provider that offers better communication and support.
- You want to work with a team that prioritizes compassionate, personalized care.
At PHG, we ensure that every client receives the highest level of attention, comfort, and medical expertise in the place they call home.
Why Choose PHG
Why Choose Providence Healthcare of Georgia?
Switching to PHG means choosing expert care, personalized attention, and an easy transition process. Here’s what sets us apart:
- Compassionate, Client-Focused Care – Every caregiver is trained to provide gentle, attentive, and high-quality support.
- Advanced Medical Expertise – We specialize in caring for client with complex medical needs.
- Seamless Transfer Process – We handle everything, so you don’t have to worry about paperwork or delays.
- Clear & Consistent Communication – You will always have access to your care team, clinical supervisor, and scheduling support.
- Family-Centered Approach – We involve families in care planning and ensure they feel heard, informed, and empowered.
- Flexible Scheduling & Reliable Caregivers – We match you with caregivers who are the right fit for your loved one’s unique needs.
At Providence Healthcare of Georgia, we are committed to delivering high-quality home healthcare while making the transfer process as simple and stress-free as possible.
Contact Us Today
Ready to Transfer Your Care?
We partner with families, physicians, Medicaid, school systems, and private insurance providers to ensure you receive the best possible home healthcare services.
We are here when and where it matters most
FAQ's
Frequently Asked Questions
Our Intake Team will guide you through the necessary paperwork, including the Freedom of Choice form, medical history, and insurance details.
Yes! We encourage family involvement and will work closely with you to ensure a smooth transition.
Most transfers are completed within 30 days, with many effective by the first day of the following month.
No! However, you must complete state-approved caregiver training. PHG will assist you through this process.